Lina Liu Nails & Lashes (LLNL) provides this website and its services subject to your acceptance of these Terms of Use. By accessing this website or purchasing from us, you agree to be bound by these terms, which apply to all users of the site.
Booking an Appointment
To book an appointment, you must provide your name, phone number, and email address. Without these details, your booking cannot be confirmed.
Appointments are processed using third-party booking and payment systems. A deposit may be required to secure your booking. If a deposit is not paid when requested, we reserve the right to cancel your appointment.
It is your responsibility to check all booking details before confirming. Lina Liu Nails & Lashes (LLNL) is not responsible for any booking errors, including incorrect dates, times, or services.
If you need assistance, please contact us at hello@linaliu.co.uk.
Deposits
We reserve the right to request a deposit for any booking made online, by phone, or in person. This will be deducted from the final cost of your treatment.
Booking fee required, redeemable on the day. 48h notice to cancel, 24h to reschedule. Late changes or no-shows may forfeit the fee.
Cancellation
Appointments cancelled or moved at short notice are hard for us to fill. So we have a cancellation & rearrangement policy at the salon. A minimum of 48 hours’ notice is required for any cancellations or rescheduling. Cancellations within 48 hours, or failure to attend, will result in the booking fee being retained.
Nail Treatments – Terms & Conditions
Gel Polish should last approximately 14 days or more. We recommend that you don’t wear them for longer than 21 days. We have a 3 day repair policy, if your gel polish chips within 3 days we will fix it for free, anything after this will cost £5 per nail. We will fix up to 3 nails within 21 days otherwise we will recommend a full removal and a full set at your expense.
Normal Nail Polish
We do not offer standard nail polish services.
Treatment Duration
The number of minutes we have listed below to each service on the website and any other places is a guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician or beautician.
Modifications & Extra – Time
We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include colour changes during a service after the chosen colour has been applied or nail art removal after application because you do not like it.
We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision. Extra time may charged at a rate of £1-£5 per nail.
We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price.
Aftercare Service
We offer clients appropriate aftercare advise in the bottom right of LLNL’s web homepage. In the event you chip your nails within 3 days, please report this with a photo to hello@linaliu.co.uk and we will offer you a free touch-up on the effected nails. Outside this period, please refer to price list. Repairs cover chips, cracks, discolouration, gel shrinkage, lost nails etc. If 4 or more nails are damaged we will have to replace with a full set.
Lash Treatments – Terms & Conditions
By booking a lash appointment with Lina Liu Nails & Lashes (LLNL), you agree to the following:
Results & Expectations
Results may vary depending on natural lashes and lifestyle. We do not guarantee a specific look or retention period.Lost Property
Patch Test
A patch test is recommended at least 24 hours prior to your appointment, especially for new clients. We are not responsible for any allergic reactions if a patch test is declined.
Contraindications
Please inform us of any medical conditions, allergies, or sensitivities before your appointment. We reserve the right to refuse treatment if it is not safe to proceed.
Arrival Policy
Please arrive on time. Late arrivals may result in reduced treatment time or cancellation of the appointment, and your deposit may be forfeited.
Preparation
You must arrive with clean lashes, free from makeup, oils, or previous lash extensions (unless removal has been booked). Failure to do so may affect results or incur an additional charge.
Infills
Infills are only valid within the specified timeframe (usually 2–3 weeks). Anything beyond this will be charged as a full set.
Aftercare
Proper aftercare must be followed to maintain results. We are not responsible for poor retention due to incorrect aftercare or external factors.
Complaints, Fixes and Repairs
You can complain about your service, service standard or anything else affecting your experience either to the salon manager, by email on hello@linaliu.co.uk or via our telephone number.
We will repair any damage of lashes for free within 3 days of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Our aftercare advice can be found on our web pages. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause lashes damage and are contrary to our aftercare advice. In this situation, we will charge a rate of our price list. Your date and time will need to be booked via email or phone and a price given for the repair.
If you are unhappy with your style of lashes, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate which is £10 – £50.
In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time.
If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence for our management. We may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, an offer of a new service to no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.
Reviews
You may receive an email after you complete a service asking to leave us a review. The link will be to the 3rd party website Google. The review will be stored on their servers subject to their terms and conditions. If you choose to do so, you agree that Google can publish your review and only your first name will be revealed. However, LLNL takes no responsibility for any wording by you in the review that might reveal your identity.
Gift Cards Terms of Use
Value
The value of a gift card is equivalent to its purchase value and can be treated as cash.
Redemption
Gift Cards may be redeemed towards the transaction value of all services and products in LLNL.
A maximum of two gift cards can be used per visit per day.
No change will be provided when using a gift card.
The member card can only be used once per visit per day.
Both the member card and gift card cannot be used together in a single visit per day.
Each card is valid for 12 months from the date of issue.
Gift cards can be used for any treatment provided in the salon.
Gift cards are only valid when stamped and signed by Lina Liu.
The Gift Cards can be used anytime while salon is open. If the transaction value exceeds the value of the Gift Card, the remaining amount must be paid with another payment method.
Limitations
Gift Cards will be valid for 12 months from the date of purchase unless otherwise stated. Gift Cards may be purchased in values of £30, £50 or £100, or other such values LLNL may determine. Gift Cards cannot be used to purchase other Gift Cards. Gift Cards may not be exchanged for cash, reloaded or resold in any circumstances.
Risk of Loss
Gift Cards cannot be replaced if lost, stolen or damaged. LLNL will not accept liability if a Gift Cards is lost, stolen, destroyed or used without your permission. LLNL will not accept liability for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Cards.
Change of Terms
LLNL reserves the right to change these Gift Cards terms of use from time to time in its discretion and without prior notice to you. LLNL reserves the right to withdraw Gift Cards at any time and for any reason. LLNL will then use reasonable effort to make arrangements for Gift Cards to continue to be accepted for a reasonable period of time after withdrawal.
Loyalty Card Terms of Use
Stamps
You must give LLNL your loyalty card when paying for a qualifying service to claim a loyalty stamp. There is no guarantee we will give you a stamp at a later date if you fail to give us your loyalty card when completing your purchase.
Redemption
To claim a £5 off discount, you must acquire 6 identical loyalty stamps. You can claim the loyalty discount for the service that gives you your 6th stamp. We will subtract £5 off from the purchase price for the qualifying service.
Limitations
Collect a stamp for each individual service that costs £30 or more. A stamp can’t be given when you’re claiming any other promotional offer or discount.
Risk of Loss
LLNL will not accept liability if a loyalty card is lost, stolen, destroyed or used without your permission.
Change of Terms
LLNL the right to change these loyalty card terms and conditions from time to time in its discretion and without prior notice to you. LLNL reserves the right to withdraw loyalty cards at any time and for any reason.
Email Offers Terms of Use
Offers
For as long as you remain signed up to LLNL email marketing, you will be eligible to receive special offers for products and services in LLNL. We reserve the right to determine these offers and change them at any time.
Change of Terms
LLNL reserve the right to change any and all benefits of email promotions at our own discretion and without prior notice to you. We reserve the right to discontinue any part of our email promotions at our own discretion.
Cookies
LLNL website server, and servers of companies that are used to operate this site, may place cookies on your computer in order to personalise your experience and record website behaviour. A “cookie” is a small piece of data is sent by a web server to your computer, which is then stored by your browser.
Privacy Policy
Keeping the data we collect from you safe, secure and private is very important to us. This privacy policy explains how we, Lina Liu Nails&Lashes (LLNL), collect, use and protect any information about you when you use or interact with our website or visit us. This policy explains in detail how we ensure your data remains private when you fill in our online appointment forms, fill in our in-salon consultation forms and sign up to our marketing communications. This policy will explain what information we collect about you and how we use it. Please refer to our full version of the privacy policy at the bottom right of our web pages.
Change the Terms of Use
LLNL reserve the right to amend Terms of use as and when it is considered necessary to do so. LLNL reserves the right to change these terms of use at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms of use accepted by you upon making a booking reservation using this website.
Published November 2024
