Terms of Use

You'll need to provide your name, phone number and email to confirm a booking. Appointments are processed through third-party booking software and may require a deposit. It's your responsibility to check your booking details are correct — we can't accept liability for booking errors. If you need help, contact hello@linaliu.co.uk.

A deposit may be required to secure your booking and will be deducted from the cost of your treatment. Deposits are redeemable on the day of your appointment provided you give at least 48 hours' notice to cancel or reschedule.

A minimum of 48 hours' notice is required to change or cancel an appointment. Late cancellations or no-shows will forfeit any deposit paid.

Gel polish typically lasts 14+ days, with 21 days as the recommended maximum wear. We offer free repairs within 3 days of your appointment; after that, repairs are charged at £5 per nail. We don't offer standard (non-gel) nail polish services.

Treatment durations shown are a guide only and can vary depending on your nail condition and the technician. Extra time for requested changes after a service has started may be charged at £1–£5 per nail, and back-to-back bookings may limit how much we can accommodate. Aftercare advice is given at every appointment, and free touch-ups are available for chips reported within 3 days — just send a photo to hello@linaliu.co.uk.

Results usually will last about 3 - 5 weeks but vary depending on your natural lashes and lifestyle. we can't guarantee a specific outcome or retention period. A patch test is recommended at least 24 hours before your first appointment; if declined, we can't be held responsible for any allergic reaction. Please tell us about any medical conditions, allergies or sensitivities beforehand — we may need to decline treatment if it isn't safe to proceed.

Late arrivals may result in reduced treatment time, cancellation of your appointment, or loss of your deposit. Please arrive with clean lashes, free from makeup, oils or previous extensions — failing to do so may affect your results or incur a charge. Infills are valid within 2–3 weeks of your last appointment; after that, a full set will be charged. Looking after your lashes properly afterwards is your responsibility, and we can't accept liability for poor retention caused by incorrect aftercare or other external factors.

Complaints can be raised with the studio manager, by email at hello@linaliu.co.uk, or by phone. Free lash repairs are available within 3 days unless the damage results from incorrect aftercare, at the technician's discretion. Dissatisfaction with a style choice isn't covered as a free repair, but may be adjusted for an extra time charge of £10–£50.

For quality concerns, please send photos by email — we review every case individually, and management has final discretion over the outcome, including a repeat service or no further action.

You may receive a review request by email after your visit. Reviews are published on Google under Google's own terms. Only first names are shown publicly, though we can't take responsibility if the wording of a review reveals your identity.

Gift cards are worth their purchase price and are treated as cash. They can be used towards services and products, with a maximum of two gift cards per visit per day, and no change is given. Gift cards are available in £30, £50 or £100 denominations, are valid for 12 months from the date of issue, and must be stamped and signed by Lina Liu. They cannot be used to buy other gift cards, exchanged for cash, reloaded or resold under any circumstances. We accept no liability for gift cards that are lost, stolen, damaged or used fraudulently, and reserve the right to amend these terms at any time without prior notice.

Present your loyalty card when paying for a qualifying service to claim a stamp — we can't guarantee a stamp for late presentation. Six identical stamps qualify for a £5 discount, claimable on your sixth visit. Stamps apply to services costing £30 or more, and can't be claimed alongside any other promotional offer or discount. We accept no liability for cards that are lost, stolen, damaged or used without authorisation, and reserve the right to amend these terms or discontinue the scheme at any time.

Subscribers may receive special promotional offers by email, which we can change or withdraw at any time at our discretion.

Our website uses cookies to personalise your experience and understand how the site is used. These are small pieces of data stored by your browser.

For details on how we collect, use and protect your data, see our Privacy Policy.

LLSA reserves the right to amend these Terms of Use as and when considered necessary, without prior notice or liability. This won't affect the terms of any booking you've already confirmed.